investor complaint data

Date for month ending December 2021
Sr.No Received From Carried forward from previous month Received during the month Total Pending Resolved* Pending at the end of the month** Average resolution time^(in days)
Pending for less than 3 months Pending for more than 3 months
1 Directly from investors 4 7 0 11 0 0 7.64
2 SEBI(SCORES) 0 0 0 0 0 0 0
3 Stock Exchanges 0 5 2 3 0 0 7
4 Other Sources(if any) 0 0 0 0 0 0 0
5 Grand Total 4 12 2 14 0 0 14.64
Trend of Monthly Disposal of Complaints
Sr No Month Carried forward from previous month Received Resolved* Pending**
1 December/2021 4 12 14 2
2 Grand Total 4 12 14 2

* Includes complaints of previous months resolved in the current month.

** Including total complaints pending as on the last day of the month.

^ Average resolution time is the sum total of time taken to resolve each complaint in the current month divided by total number of complaints resolved in the current month.

Trend of Annual Disposal of Complaints
Sr No Year Carried forward from previous year Received during the year Resolved during the year Pending at the end of the year
1 2017-18 11 214 219 6
2 2018-19 6 264 265 5
3 2019-20 5 305 294 16
4 2020-21 16 291 302 5
5 2021-22* 5 142 145 2
Grand Total 1216 1225

* Date displayed upto December 2021

DP Data for every month ending – Dec 2021
Sr.No Received From Carried forward from previous month Received during the month Total Pending Resolved* Pending at the end of the month** Average resolution time^(in days)
Pending for less than 3 months Pending for more than 3 months
1 Directly from investors 0 2 0 2 0 0 4
2 SEBI(Scores) 0 3 0 3 0 0 1
3 Depositories 0 3 0 3 0 0 2
4 Other Sources (If any) 0 0 0 0 0 0 0
Grand Total 0 8 0 8 0 0 2
CDSL DP Data for every month ending – Dec 2021
Sr.No Received From Carried forward from previous month Received during the month Total Pending Resolved* Pending at the end of the month** Average resolution time^(in days)
Pending for less than 3 months Pending for more than 3 months
1 Directly from investors 0 2 0 2 0 0 4
2 SEBI(Scores) 0 3 0 3 0 0 1
3 Depositories 0 3 0 3 0 0 2
4 Other Sources (If any) 0 0 0 0 0 0 0
Grand Total 0 8 0 8 0 0 2
Trend of Monthly disposal of complaints at DP
Sr No Month Carried forward from previous month Received during the Month Resolved during the Month Resolved during the Month
1 Apr-21 0 3 3 0
2 May-21 0 5 5 0
3 Jun-21 0 4 4 0
4 Jul-21 0 4 4 0
5 Aug-21 0 5 5 0
6 Sep-21 0 2 2 0
7 Oct-21 0 2 2 0
8 Nov-21 0 3 3 0
9 Dec-21 0 8 8 0
Grand Total 36 36 0

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